Privacy Policy

Information We Collect

When you contact Al Reef Builders, complete an enquiry form, submit a Meta or Instagram lead form, use our property matching quiz, or communicate with us through WhatsApp, we may collect information including:

• Your full name
• Phone number
• WhatsApp number
• Email address
• Preferred apartment or property type
• Property requirements and preferences
• Budget or purchase preferences where provided
• Messages, questions or enquiry details you submit

How We Use Your Information

We may use the information you provide to:

• Respond to your property enquiry
• Share project details, availability and pricing
• Provide payment plan information
• Recommend properties relevant to your requirements
• Arrange calls, meetings or site visits
• Communicate with you through phone, email or WhatsApp
• Improve our advertising and customer experience
• Maintain records of customer enquiries and follow-ups

WhatsApp Communications

If you provide your WhatsApp number or choose to receive communications through WhatsApp, Al Reef Builders may contact you regarding the enquiry, property information, availability, payment plans and relevant project updates.

You may ask us to stop WhatsApp communications at any time.

Meta and Instagram Lead Forms

When you submit information through a Facebook or Instagram Instant Form, information you choose to provide may be shared with Al Reef Builders so that we can respond to your enquiry.

Facebook and Instagram are operated by Meta and may process information according to Meta's own privacy policies and terms.

Website Analytics and Advertising

Our website may use Meta Pixel and similar technologies to understand website activity, measure advertising performance and improve the relevance and effectiveness of our marketing.

These technologies may process technical information such as browser information, device information, IP address, page visits and interactions with our website.

How We Store and Process Enquiries

Information submitted through our website may be processed through services used by Al Reef Builders for enquiry management, including email, spreadsheets, messaging services and other business tools used to respond to customers and maintain lead records.

Sharing of Information

We do not sell your personal information.

Information may be shared with service providers or technology platforms where reasonably necessary to operate our website, process enquiries, communicate with you, manage leads or measure advertising performance.

We may also disclose information where required by applicable law or a lawful authority.

Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss or disclosure. However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain enquiry information for as long as reasonably necessary to respond to your request, maintain customer records, manage legitimate business activities and meet applicable legal or administrative requirements.

Your Choices

You may contact us if you would like to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask us to stop promotional communications

Third-Party Services

Our website and advertising may interact with third-party services including Meta, Instagram, WhatsApp, Google and other service providers. Their handling of information is governed by their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, advertising, business practices or legal requirements. The latest version will be published on this page.

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